top of page

WARRANTY AND USEFUL INFO

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We accept all major credit cards and paypal.

All prices are in CAD

We are also now partnered with Afterpay. With Afterpay you can pay for the order in 4 easy shipments.

More info about Afterpay HERE

WHAT IS YOUR WARRANTY POLICY?

All pedals are covered fully for 3 years starting on date of purchase, just cover shipping. I will fix it and cover return shipping.

Warranty is void if the pedal is modified by anyone except StonegateFx

Pedals modified or repaired by StonegateFx have a warranty of 1 year that starts upon receipt by customer. 

500 Series kits are covered for 1 year as well. 

WHAT IS YOUR REPAIR/RETURN POLICY

If you are completely unsatisfied with the sound of a pedal, I will accept a return within 7 days of package receipt. To be eligible for a return, your item must be in the same condition that you received it, with tags, and in its original packaging.

Just pay return shipping and you will be refunded promptly. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If the pedal is out of warranty I will be more than happy to repair it for a small fee 
In any case please contact:
stonegatefx@gmail.com

WHAT ARE YOUR SHIPPING OPTIONS?

I ship using CANADA POST and STALLION EXPRESS domestically and internationally. I will not mark the items as a gift and the buyer is responsible for all import fees, taxes, VAT, customs fees, etc...

Due to the ungovernable nature of these laws on StonegateFx' part, we refute any accountability or responsibility for any additional fees & customs tax you may incur.

All shipment receiving dates are estimated and not guarantees. 
StonegateFx is not responsible for lost or stolen mail.

 

Products usually ship out within 2-3 business days
 

WHAT IF MY QUESTION HAS NOT BEEN ANSWERED?

Please contact me at stonegatefx@gmail,com
That is the quickest and best way to contact me.

bottom of page